At Indus International (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website or use our healthcare facilitation and medical tourism services.
By accessing our website or submitting information through our forms, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Full Name
- Email Address
- Phone Number and WhatsApp Number
- Country of Residence
- Medical Condition and Treatment Requirements
- Medical Records, Reports, and Related Documents
- Travel Preferences and Requirements
- Information submitted through inquiry or consultation forms
We may also automatically collect certain technical information, including:
- IP Address
- Browser Type and Device Information
- Operating System
- Website Usage Data
- Cookies and Analytics Information
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries and requests.
- To provide medical tourism and healthcare coordination services.
- To connect patients with hospitals, clinics, and healthcare professionals.
- To obtain treatment estimates and medical opinions.
- To coordinate travel, accommodation, and related services.
- To improve our website and services.
- To communicate important updates and support information.
- To comply with legal and regulatory obligations.
Sharing of Information
To provide our services, we may share your information with:
- Healthcare providers, hospitals, and medical specialists.
- Travel and accommodation partners when required.
- Service providers who assist in operating our business.
- Legal or regulatory authorities when required by applicable law.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Medical Information
Medical information submitted through our website is treated as sensitive and confidential. Such information is shared only with authorized healthcare providers and service partners involved in evaluating or arranging your treatment.
While we implement reasonable safeguards to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance website functionality.
- Remember user preferences.
- Analyze website traffic and performance.
- Improve user experience.
You may disable cookies through your browser settings; however, some features of the website may not function properly.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy.
- Provide requested services.
- Meet legal, regulatory, and contractual requirements.
- Resolve disputes and enforce agreements.
International Data Transfers
As we assist patients seeking healthcare services across different countries, your information may be transferred to healthcare providers and partners located outside your country of residence. By using our services, you consent to such transfers where necessary to facilitate your treatment and related services.
Your Rights
Depending on applicable privacy laws, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Withdraw consent where processing is based on consent.
- Request information regarding how your data is used.
To exercise any of these rights, please contact us using the details provided below.
Third-Party Links
Our website may contain links to third-party websites, hospitals, clinics, or service providers. We are not responsible for the privacy practices or content of those external websites. We encourage users to review the privacy policies of any third-party sites they visit.
Children’s Privacy
Our services are not directed toward individuals under the age of 18 without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate authorization.
Security Measures
We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date. Continued use of our website after such updates constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or our data handling practices, please contact us:
Indus International
Email: inquiry@indusint.com
Phone: +1 (780) 984-8485
Address: 8711A 50 Street NW, Unit 206, Edmonton, Alberta T6B 1E7, Canada
Website: https://indusint.com/